Waiter App for waiter which make easy and improves the efficiency of the waiters. It’s a Restaurant POS system which notices the waiter whenever their support is needed by the customer. The application will help the waiter to take orders through the updated with menus, manage multiple orders, and cancel orders. Through this restaurant waiter app, waiters can also manage the availability of tables and a welcome maximum number of customers.
The order can place fast and easy, by avoiding mistakes happened due to bad handwriting and misunderstanding among customer, misplacing the orders in between waiter and chef. To avoid all this in convenience try to used Waiter App. The restaurant owner can monitor the entire order taking a process and it can easily to understand the complete process done within the restaurant. Apart from this, the waiter application is integrated with the Restaurant POS and also integrated with an Automated kitchen as well as front desk so each and every order can be done in right from the all three sides. Here are some of the features of the waiter app for restaurant.
Waiter App makes the easy way to take orders by waiters
Orders of customers process done in seconds. The kitchen receives the orders ticket as soon as the waiters take them. The app is noticed for any waiter after food prepared they will collect the food and service easy. They don’t want to fumble around with pen and paper around the orders.
Waiter App is Integrated with Point of Sale (POS)
It’s perfect for every restaurant because restaurant owner can orders and reports based on the table. He can analysis easily to improve sale by satisfying the customer in the restaurant.
Waiter App is the user-friendly restaurant POS
The app doesn’t require any long setup. Spend less time configuring the POS and remaining time making your restaurant and menu charming. it supports all operating device such as Android, IOS, and Windows
– login with the pin
– note for an item on customer Request
– Auto integrated kitchen to send the order
– notice order status for kitchen
– order complete alert
– split table
Unavu Point Sale application provide the Full service to manage the Restaurant in the efficient way to improve the sales and service.
If you’re investing your budget in the restaurant business.The restaurant business is fastest way to get success in the crowded and competitive restaurant industry. Modify the interior and decors and increase in foot traffic and word-of-mouth by focusing your marketing efforts at the same time you should stay relevant you need to invest in top-of-the-line restaurant technology.
Many restaurants already take advantage of the numerous benefits a Point-of-Sale application provides Small, Medium and Large cafes and established franchises use POS application for credit/debit card transactions, payroll generation, and food inventory. But now a day POS tablet systems are not only for servers and staff they’re allowing customers to check out the order food with display systems. The tablet POS application at each table can existed to improve your bottom line.
Why Unavu POS It’s Good for Your Restaurant ?
Here! am going to explain some advantage for Unavu POS application. If you’re starting a new restaurant need POS software to manage the restaurant and it is right time to decision to take our Point-Of-Sale software.
- This Unavu Point-Of-Sale application is used throughout the restaurant and retail industry.
- This computerized application allows business owners to track sales, cash flow, food inventory and can help simplify.
- Unavu will maintained the perfect standard and it give, you end-to-end restaurant management solution.POS system having Billing, Inventory and Automated kitchen, and Customer Loyalty programs.
- If you have a single/multiple restaurants check whether it will support multiple locations and also check the pos software will increase the efficiency and profits of your restaurant business.
- This software having in-built support for multiple printers. Touch entry screens allow fast and easy billing thereby reduce the customers waiting times.
- Our POS application is that it simplifies communications between the kitchen and the waiter staff.Orders ticket go through the tablet POS, directly to the kitchen printer.
- Another benefit of a Unavu restaurant POS programs is that it can track everything from food items usage, to the most popular menu items
- It will help prepare payroll.This can make you save a lot of money in your booking department.
- The daily operations of running a restaurant, a POS software can organize profit and loss and sales reports.
Find more : ADVANTAGE IN POS
Newly started restaurant are using touch screens for ordering the food items, we even need them, if your please is cool. If the managers of new e-ordering are to be believed all that’s needed. Touch screens system will added a successful and it was attracted for customers. Why? Because touch-screen ordering has a few interesting benefits.
By using the touch screens in restaurants, waiting staff may no longer need to take orders, but serve alternative as delivery customer between kitchen and table. With High quality dining founding still avoid the touch screen in favor of the traditional personal touch in orders taking, fast-food and attractive priced restaurants are increase the customer fingers do the ordering. The restaurant business, touch screen technology suit your operation.
The main use of touch screen technology in food establishments is for ordering. New items on the menu catalog can be added and easy, and resigned or unavailable items can be as removed. Guide can customize orders, such as adding extra seasoning or toppings to a fried kitchen, or “claim” an unwanted additive. At demonstration establishments, customers can order another drink or side order without trying to attract a busy waiter’s attention. Touch screen ordering should decrease the time for order placement to fulfillment the customers.
In few restaurants, especially in fast-food facilities, touch screens are replacing cashiers. Customers can pay the bill amount with a debit or credit card, swiping the card either at a device located at the table or the order counter. You can exactly track your customer’s orders as well as which menu offerings appeal to certain demographics. Some touch screen computer systems allow diners to navigate up the checks and pay for group orders.
With touch screens, also known as point-of-sale systems, restaurant organization and inventory management is up-to-date. Track the items customers are ordering while keeping update in inventory. Because of its efficiency, the software in a touch screen system ensures that food items will not be misplace orders through the supply chain, avoid the spoilage and shortfalls. Ordering and delivery information is available, depending on the type of software used by the restaurant.
In a busy kitchen, touch screen use to clarifies orders to avoid the confusion for chef and staff, making mistakes less likely. Once the customer or waiter using a touch screen to places an order, it heads to the kitchen section . If your kitchen service is more efficient. Managers can indicator exactly what time an order was submit and how long it took to reach the customer table . If your restaurant having any delivery service, touch screen ordering with some systems denotes the order’s destination along with directions for the delivery person.
So we refer your Unavu Point-of-sale software for your restaurant,and it give End to End solutions for your business to increase sales, serve customers better….
New financial year is on the card and you must be planning for automation.Here’s a some tips and benefits to facilitate your decision.
1. Explore the Power of Technology
Install ready-to-use solution tailored according to your business requirements Simple, yet powerful enough to handle all complex business tasks. Such as Accurate data entries, faster report generation and maintenance free IT infrastructure.
2. Sell More With Automated Systems
Evaluate the purchasing pattern of customers periodically Give those quick-selling goods prime position in the display “When you see it, you buy it”.
3. Serve More Customers and Market Yourself Better
Know your customer’s preferences and tastes Implement more engaging loyalty programs with automated systems “More customers = More sales = More profit”.
4. Eliminate Dependency and Double Book-keeping
Integrated POS systems to reduce the duplication of work and increases efficiency. It reduces manpower dependency, there by reducing human-errors No need for maintaining separate books for inventory and accounts.
5. You Can Go Home Earlier and Live a Better Life
Automated systems and process streamlines your efforts It shoulders your responsibility even when you’re away from it. You’ve got more time, so why not?
Click here to achieve better performance and greater control in your business.
A POS system for a restaurant is the lifeline of its operations. But choosing a POS system can quickly become overwhelming. Which type of system you should choose? What is a cloud based point of sale system and how it is different from a traditional point of sale system? Cloud based POS systems are becoming more and more popular across the world in restaurants, hospitality, retail, medical and other centers. It’s important to understand the difference between cloud based POS system and Traditional POS systems to determine which one makes the most sense for your business.
Cloud Based POS System Vs Traditional POS System
Unlike traditional POS systems cloud based POS systems can be accessed directly through the Internet, mobile devices, smart phones, tablets, laptops, etc. This allows you to manage many aspects of your business like sales, labor, and inventory management without actually being at a location. Owners/Managers have access to the various reports in real time rather than having to wait till the end of the day or ask for reports from the staff present at the outlets.
Cloud based systems store information online, which allows them to easily integrate with other systems like material & recipe management, online ordering website, payroll, CRM, loyalty programs, and email/SMS marketing. Traditionally somebody at the restaurant have to manually transfer the appropriate information from the POS to other systems in order to keep track of business. Many traditional POS systems are connected to the server usually in the backroom of the premises. This type of setup is very costly and can lead into serious security issues ranging from hacking and theft to damage from fire, and other dangers.
Cloud based POS systems maintain highly secure connections to the cloud with multiple levels of encryption and backups, ensuring that if something catastrophic were to happen your data is safe & secure and easily retrieved. Speaking of security, Tablet based POS systems are even more secure in the sense that sensitive information like credit card data is actually never saved on the device. So if tablet is ever stolen or damaged there’s nothing to worry about, as there is no sensitive data stored encrypted on the devices themselves.
Many cloud based POS systems also support mobile terminals in the form of tablets/touch screen monitors, etc. Tablets allow for quick and easy order taking and higher turn-around times, which can lead to increased sales. With these multiple mobile/tablet ordering systems, some restaurants have seen tables’ turn-around times to improve by up to 25%. Because a server spends more time with guests and less time in sending and modifying orders to the kitchen.
These are just a few differences between a cloud based and traditional POS systems. The best POS system is affordable and easy to use, and should also do more than just accept payments and process sales. It should come with additional time-saving features such as inventory management, staff management, marketing tools, customer data gathering, task automation and other capabilities that make it easier to run and grow your business. The vendor should also provide dedicated solutions for your type of business and offer 24/7 customer support.
Here are a few criteria that can be looked at to evaluate a complete POS system:
• Cost, such as monthly fees or One Time.
• Ease of setup and use.
• Hardware, such as touch screen, desktop, iPad/tablet and smartphone.
• Backend features, such as inventory management, recipe management.
• Built-in solutions, such as customer relationship management (CRM) software, accounting, payroll, etc.
• Industry specific tools, such as online ordering for restaurants.
• Contracts and service terms.
• Merchant services.
• Customization options.
• Third-party integrations.
• Reporting and analytics.
• Service limitations.
• Customer service.
Why Online Payment?
Businesses often come to us with a requirement of extending the smooth online payment experience through UnavuApp at their offline stores as well. We had plans around this but in an extended timeline. Then demonetization came along and everything changed overnight, literally. Merchants reported dipped volume in online sales through Cash on Delivery, but the omnichannel partners were hit the hardest in offline stores due to customers being extra cautious with cash.
As a payment partner we decided to take the problem of cash crunch head on and our product team has been working tirelessly day and night to build a solution for our merchants. we came out with the UnavuApp, a smart and easy way to accept online payments at time of purchase in the brick and mortar world.
What Are the Benefits?
The goal is to provide a real alternative to cash and deliver a seamless user experience without compromising the user data.
There are several use cases of how a merchant can use this. Once registered with us as a userapp, which can be done via the app, any merchant can create an order through the app and then accept payments through any non-cash modes like Credit / Debit Card, Net banking, and Online Wallets.
This Is How It Works for Accepting Credit Card / Debit Card Payments:
The easier way to make the product would have been to conduct the entire payment on the userapp. But there are major security concerns here. If the customer has to carry out the transaction at the UnavuApp itself, then they need to input the card number, expiry date, CVV and the OTP / Second Factor Password to complete the transaction. All these details can be easily cloned while being entered on the device for nefarious purposes.
Even if the customer chooses OTP as his second factor of authentication, they are still not safe as the combination of Card Number, Expiry date, and CVV is enough to transact on any international payment gateway. The threat is even larger when instead of an OTP, the customer is using a Master card Secure / Verified by Visa password in which the attacker can do any online transaction without any hassle. A few banks even use the ATM PIN as the Second Factor, which is equally scary. Similar is the case with Net banking credentials which can be easily copied and reused to empty your bank account.
Empowering the UnavuApp cannot come at the cost of endangering the consumer. With this belief we decided to carry out Card / Net banking transactions at the customer end.
A great by-product of demonetization has been the push for digital payments. The current scenario will accelerate the vision of a Digital India and will incentivise merchants to go cashless.
UnavuApp is the tool that you need to do it the right way. The app is available here for offline merchants to download.
UnavuApp is an online table booking,POS,online ordering, events managing system which help restaurants to manage all booking details and sales. It is user friendly platform where users easily can booking their dinner tables, check events and order online food.
Importance of Table Booking
Nowadays it has become common for fine dining restaurants to offer table reservations(Booking) to their customers. In fact, this service has become an integral part of a restaurant’s operation, because of its multiple benefits and features. Even though there are still types of restaurants that prefer the modality of first-come, first served, the majority of fine dining and casual restaurants organize their operation through table reservations. As it has become part of restaurants’ service to offer reservations, clients are tending more and more towards making use of this offer, and for some people, it has become mandatory to make a table reservation before going out to a restaurant since there are also benefits for the customer in this type of service.
Benefits of Restaurants
A restaurant will weigh the advantages and the disadvantages of offering the service of table booking to its customers, and even though there is a cost involved in this service, the benefits it offers will outweigh all the disadvantages one may consider.
Offering table bookings may be a good tool to increase demand for certain restaurants. As customers know that there is a limited capacity of seats, they will always prefer to make a table booking instead of arriving at the restaurant and facing a long waiting line. This tool helps the restaurant to keep a high demand of its customers on busy nights, and even better, to increase traffic on slow nights, when customers make reservations because they don’t know how crowded the restaurant will be.
Table bookings are also a handy tool in competitive markets since it makes it possible for restaurants to “steal” some market share from its competition. This occurs when clients are not able to get a reservation at their “first choice” restaurant and they decide to go to their “second choice” restaurant, where they are able to get a reservation.
This service represents an important benefit for restaurants, because by guaranteeing customers a seat, they will be able to start operating at an earlier time, and serve food until a later time than average, and thus, serve more parties each day, and consequently, have a higher daily income.
The modality of table bookings helps restaurants to estimate demand in a more accurate way, and therefore, to improve sourcing and staffing, and to manage costs more efficiently. By managing workflow in a better way, through reservations, the restaurant will be able to deliver a better quality of service.
Benefits of customers
A client will always benefit from being able to make a table reservation at the restaurant he wishes to go. Nowadays, the majority of people prefer to go out knowing that they have a reservation, instead of incurring the risk of not getting a table at the desired place.
A clear benefit of making a table reservation for customers is the security that they will experience when going out to a restaurant. Making a reservation will guarantee the client that he will receive his table at the time and place he has planned.
It will be an advantage for the customer to know in advance that he will not have to go through the trouble of waiting until a table is available, or being put on a waiting list, or in the worst case, needing to find another place to eat, because the one chosen won’t be able to serve him.
Another important benefit of making a reservation in the desired restaurant is the better quality of service one will receive. As the restaurant knows at what time and with how many people the customer will arrive, a comfortable table with enough seats and space will be reserved and the restaurant’s staff will be prepared to serve the arriving group.
Customer Relationship Management
Customer relationship management system provides a well defined platform for all business units to interact with their customers and fulfil all their needs and at the same time reducing cost and enhancing productivity and profitability in business.
Know Your Customers
Keep track of detailed information about customers and their preferences with Customer Relationship Management console. CRM uses latest technology to maintain and synchronize customer information with their buying behaviour. Utilizing CRM reports, single location business owners can analyze each customer’s order history to better tailor their offerings according to their customer needs.
Benefits of Customer:
Customer Profile Creation:
Customer Relationship Management is the strongest and the most efficient approach in maintaining and creating relationship with customers. Manage Customer profiles and access a detailed database recording their purchase order history, personal information and preferences. This helps in reduced searching and correlating customers and to foresee customer needs effectively and increase business.
CRM contains each and every bit of details of a customer, hence it is very easy for track a customer accordingly and can be used to determine which customer can be profitable and which not.
Increase Profit Margins
Discover what items have overall high customer demand to improve single location business offerings and increase sales.
Benefits of CRM and POS Integration:
Customer Relationship Management is a strategy which is customized by an organization to manage and administrate its customers and vendors in an efficient manner for achieving excellence in business. Here following benefits.
Customer information on everything from shipping addresses to nicknames can be captured at the POS. This data can then be automatically uploaded into the CRM system, making it available to everyone from marketing to management.
Customer loyalty is the tendency of the customer to remain in business with a particular supplier and buy the products regularly. This is usually seen when a customer is very much satisfied by the supplier and re-visits the organization for business deals, or when he is tended towards re-buying a particular product or brand over times by that supplier. To continue the customer loyalty the most important aspect an organization should focus on is customer satisfaction. Hence, customer loyalty is an influencing aspect of CRM and is always crucial for business success.
The data collected at a POS terminal can help businesses and salespeople identify their most important customer groups. This can help salespeople identify customers who would benefit from loyalty discounts and programs, and those who wouldn’t.
CRM data created by POS device is automatically synchronized across all relevant departments. The information updated in real time, and available from a single CRM platform.
Without CRM and POS integration, a lot of work goes on after the sale. Things like customer data, sales reporting, and updating marketing lists are all handled manually after the fact. With CRM and POS integration, these tasks occur automatically, in real time.
In today’s commercial world, practice of dealing with existing customers and thriving business by getting more customers into loop is predominant and is mere a dilemma. By using Unavu POS system can definitely improve the situation and help in challenging the new ways of marketing and business in an efficient manner.
Waiter App Features and Importance
Picture this: It’s the usual rush hour in your restaurant, with customers queuing up for tables and the entire restaurant staff bustling around trying to cater to the demands of the guests. In all this hullabaloo, there may times when a customer’s order is not entered into the POS due to negligence, or when a specific customer request is not honored. Imagine the chaos that would follow: the wastage of the food (when the dish is returned) and the incomparable damage that would ensue, disgruntled customers. Often restaurant managers need to offer a complimentary item or discount to pacify unhappy customers.
All of these can be avoided with the help of a simple Waiter App. The Waiter App is an application by UnavuApp that allows your waiters to accept customer orders right from their table. The waiters are equipped with a handheld device such as smart phones, tablet, or an iPad, through which they use the Waiter App. The app is basically a mini-version of the POS and allows the waiters to accept the orders right there into the app.
How the Waiter App Works
Whenever a waiter takes the order at a particular table, the tables gets blocked. This way, other waiters can view which tables are being attended to, and which table is yet to be served. This eliminates the confusion of missing orders.
The waiter can view and add the items from the menu directly to the cart and place the order. The orders are placed against the customers’ name or number. Thus Unavu POS integration of the app with POS CRM allows you to build the customer database as well, easily.
The order is reflected instantly at the central POS, thus eliminating any confusion regarding the order. The KOT is instantly generated that is sent to the kitchen. If you are using a Kitchen Display System, the order is automatically visible to the kitchen staff that alerts them that a new order has been placed.
This helps you to keep a track on the orders and ensure that no orders are missed. The Waiter App allows waiters to accept the orders only; the bill is generated at the POS itself.
Quick Customer Service:
The best part about the waiter app is that the customers don’t have to wait for the order to get entered to the POS, and then the KOT being sent into the kitchen. This ensures that your guests don’t have to wait too long to place their order.
Fast Table Turnover Time:
When the orders are accepted quickly and efficiently into the POS, and the KOT is sent automatically into the kitchen without any delays, you can serve your customers and turnover tables pretty quickly. This, in turn, allows you to serve more customers lover time, and increase your sales even more.
No Missed Orders:
All the waiters using the app can view the tables which are being attended to. Since the orders are entered directly into the POS, which is sent directly to the KDS, you don’t need to worry that the waiter did not communicate the order to the cashier or the kitchen.
Increased Customer Delight:
The best way to win over your customers’ heart is with good guest experience. While food is something which is taken over by your Chef, you can ensure impeccable customer service with the help of the Waiter App. Not only customers feel intrigued by the order being taken through the app, they would certainly appreciate the quick and efficient service. Any special requests, such as not using too much chilly, can be added as a comment in the order, which is reflected in the POS, and hence the KOT.
One of the major complaints of the customers’ especially at busy restaurants is the difficulty in getting the waiters’ attention! While your waiters must be genuinely busy, ensure that the rush does not let you miss even a single customer! Find out how to get the Waiter App for your restaurant here.
Deliberately or indeliberately, your restaurant collects a lot of data every day from internal (point of sale , employees, customer feedback) and external sources (customer profiles, social media). However, most restaurant owners do not realize that they are sitting on a goldmine of data, and hence, don’t use it to their advantage. This data is not just numbers, but powerful information which if identified, tracked and optimized, can help improve performance, give you a competitive edge, align products and services to customer preferences, and actually reap you profits.
Take the example of Starbucks, the world’s largest coffee shop has over 6 million registered customers in 21000 stores across 62 countries. Not only this, it has an ever growing number of drinking combinations and serves 4 billion cups annually. Just imagine the kind of data Starbucks creates! Starbucks collects data on when and what customers order. It helps it to provide them with personalized offers on their favourite coffee, and thus, stay at the top of the game.
Let’s see how you would process your customer data in a way that will convert it into actionable insights and drive revenues for your restaurant.
Optimize Your Menu
You already have a lot of data about your customers’ preferences. This means that you can see which food items are the most popular in your restaurant and which ones are almost never or hardly ordered. Basis this information, you can make sure you have enough of those food items on your busy nights. It also tells you which items do not work and should be taken off the menu and replaced with more profitable choices. These changes in the menu will help you manage your restaurant inventory better, avoid food waste and decide which menu items to promote.
UnavuApp uses the data collected by your Point of Sale to generate in-depth reports. You can easily monitor which are the most and the least ordered dish in the menu, at what time do the most sales occur, etc. Use these data to redesign the menu and special offers to attract customers. You can also gather item-wise reporting to monitor the performance of each dish in the menu through the Feedback App.
Enhance Customer Relationships
When customers walk in your restaurant, you can collect information like purchasing habits, preferences, demographics, and personal information like names, addresses, phone numbers and email addresses. You can use this information to build long lasting customer relationships with the help of your CRM software, and thus drive more sales.
• Offer Loyalty Programs
According to a recent study, it was found that 44 percent of consumers participate in loyalty/rewards programs at limited-service restaurants, and about a third have signed up for programs at one or more full-service restaurants. Eight of 10 participants said they were more likely to frequent a restaurant if they are part of its loyalty program. Hence, restaurant can build loyalty programs to create guest loyalty.
• Offer Rewards
You can send your new customer’s emails that include a discount or a generic coupon of a free appetizer on their next visit thus encouraging them to return. However, for your regular customers, you can personalize this reward by offering them a free order of their favorite appetizer on their next visit to show your appreciation for their continued patronage.
•Give Preference to Your Regular Customers
Everyone knows the Pareto principle (the 80/20 rule). So when applied to your restaurant business, it means that 80 percent of your restaurant’s sales come from 20 percent of your customers. Now, though you would want to focus your attention on all your customers, you would still want to give preference to your repeat and loyal customers. That’s a wise business decision and something that your customer data would help you make. So, on your busy days, when all your tables are going to be booked, invite your loyal customers to book their tables first. Incentivize them to celebrate their special occasions (by emailing or calling them in advance) at your venue.
• Encourage Off-hour Visits
Using the data on your repeat customers, you can encourage them to visit the restaurant or lounge during the off hours and offer them discounts only during that time period. It will help you fill tables and keep your regular patrons happy.
• Surprise with Spontaneous Rewards
Sending guests an email with a discount shows your appreciation. However, you can make it count more if you offer spontaneous rewards to your unsuspecting guests. For a first time guest (as you can find out from the history of your CRM system), offer an incentive in the form of a 10% discount or a free dessert to tempt them to make a second visit.
You can also monitor your restaurant business from anytime, anywhere through UnavuApp Mobile Reporting Feature.